FIM/MIM times out or SSL connection error behind Azure Load Balancer

Recently I had been setting up a load balanced MIM Portal solution in the Azure cloud and the setup seemed to work ok, after a while I got reports it was working for some people. It turned out if you were connected via WIFI it worked fine but if you connected via LAN it didn’t…….How bizarre! All the networks, gateways and site to site VPN’s were setup correctly and indeed if you tried to access any of the portal servers directly it worked only access via the Load Balancer was problematic.

The solution ended up being the setting “Large Send Offload” and I will explain why…

I collected the traces both on the Azure Server and my client pc. Initially I saw the 3-way handshake was successful, which means the port is opened and packet is reaching the backend VM. I then noticed that to complete SSL handshake, my client PC sends Client Hello, but never receives Server Hello.
then the Azure Server logs were checked, I noticed that the Server Sends Server hello but with a payload larger than 1350 MTU……but why is that a problem?

Below is the architecture

Azure Server –> Load balancer –> Azure gateway–> Source client PC

When the Azure Sever sends payload greater than 1350 , the Azure gateway sends the Destination Unreachable message to the Load balancer. Stating that it should decrease the Payload and send it again. The Destination Unreachable message is sent to Load balancer, but the load balancer never sends to the Backend VM, because it never knows the packet is for the particular target VM. It always thinks that the packet is for itself. Due to which the target backend VM never reduces the payload and subsequently doesn’t re-send it to the gateway.

Finally the Solution!

• Go to the Network adaptor
• Go to properties
• Click on configure

• Go to Advanced option and Disable the below 2 options

Disable the “Large Send Offload”
Check the status of “Jumbo frames” also but this usually disabled by default anyway

After disabling those settings everything started working apparently this mechanism is by design, can only be resolved by disabling the above 2 features. Apparently Microsoft are working on making the Azure Load Balancers accept and forward large packets.

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